a. Root Definitions
The root definition method of the soft system methodology is utilized for describing the issues and systems that cannot be clearly described by other means (Bell& Wood-Harper, 2003). However, the root definition provides the explanation of the system verbally that is utilized for evaluating the nature of the concern constant in the systems and operation management by deriving the descriptive and analytical method. Moreover, the approach confines the specific and original view of the concerns happening in the systems and operation management development (Avison& Fitzgerald, 2006). Hence, to analyze the concerns present in the systems and operations management process of the Atokowa Advantage where the following behaviors will be evaluated to make sure the proper arrangement of the root definition. However, the proper management of the database system is required in order to provide the business consumers in the proper way that will result in retaining those customers (Prandi, 2004). Get assignment help
1. Recommendations for Systems and Operations Management of Atokowa Advantage
In order to enhance the performances of business, quality of product and services, and achieve organizational goals to satisfy consumers, the above analysis is conducted. Based on identified internal and external quality management issue through this analysis, various system management and operation management techniques have been recommended to the Atokowa Advantage. Since, these recommended techniques and approaches of quality management would be helpful for organization in order to improve the performance of organization and achieve customer trust. Thus, the recommended approaches, techniques or strategies to Atokowa Advantage are given below.
a. Business Process Reengineering (BPR) Approach of Quality Management
In order to improve the quality of system and operation management, it has been recommended to Atokowa Advantage to give consideration toward the implementation of Business Process Reengineering (BPR) approach of quality management. The reason of this recommendation to Atokowa Advantage is that Business Process Reengineering (BPR) is one of the fundamental, comprehensive, and extensive approaches of enhancing quality management (Proesel 2001). Besides, this approach of quality management provides the benefit to organization by redesigning the internal organizational operations as well as performs the activities by focusing on the organizational goals and objectives. In addition to this, the Business Process Reengineering (BPR) approach of quality management also focusing on the essential customer processing functions in order to obtain the consumer trust and provide them satisfaction (Radhakrishnan& Balasubramanian 2008). Similarly, it has been recognized that the Business Process Reengineering (BPR) approach of quality management is more efficient to bring the dramatic improvement in critical measures of operation and system performance. These critical measures include cost, service or product quality, speed and delivery. Furthermore, the Business Process Reengineering (BPR) approach of quality management also useful to analyze, simplifies, and redesigns the entire business operational and functional process of Atokowa Advantage to achieve its goal of obtaining customer satisfaction. Thus, considering the recognized benefits Business Process Reengineering (BPR), it can be understood that if the team of managers at Atokowa Advantage put their focus toward the implementation of this approach, they will certainly achieve the success in improving operation and system functionality also solve the issues related to quality management identified in organization. Along with this, it will enhance the management and process of production of goods and delivery of services to the consumers (Venkatachalam& Sellappan 2011 ). However, the following is the diagram that represents the Business Process Reengineering (BPR) model of quality management:
a. Total Quality Management (TQM)
In order to enhance the operations and system performance of the company, the implementation of total quality management (TQM) approach can be of great help (Rawlins, 2008). TQM approach, which is quality approach utilized within organizations to sustain the quality within organization, offers different techniques for the quality improvement at different operational level of the organization (Hakes, 1991). By implementing this approach for the quality improvement in the Atokowa Advantage, Atokowa Advantage will be able to eliminate defects from its products and goods as identified in different operation and system (Morfaw, 2009). TQM will also enable the organization to reduce the waste, produce quality products and services, and produce lower cost products and services. Thus, to implement the TQM, Atokowa Advantage needs to become customer focus to plan the process, latter process management and process improvement for receiving total participation from the employees and management (Samuel, 2004).